Celebrate And Gift

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Privacy Policy

Last Updated: September 16, 2026

CelebrateAndGift.com (“CelebrateAndGift”, “C&G”, “we”, “us”, or “our”) respects your privacy and is committed to responsibly handling the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit CelebrateAndGift.com, place an order, receive a gift, communicate with us, interact with our delivery services, or otherwise use our products and services.

By using CelebrateAndGift.com or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

CelebrateAndGift is an online gifting and celebration platform serving customers primarily within the Greater Toronto Area (“GTA”), Ontario, Canada.

We provide and coordinate products and services such as:

  • Flowers and bouquets
  • Gift baskets and hampers
  • Chocolates and sweets
  • Cakes and desserts where offered
  • Personalized gifts
  • Celebration products
  • Gift delivery
  • Other related gifting and celebration services

Some products may be prepared or supplied by approved independent vendors.

CelebrateAndGift manages the customer-facing ordering process and may coordinate payments, vendors, customer service and delivery.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • CelebrateAndGift.com;
  • Online checkout;
  • Customer accounts;
  • Contact forms;
  • Order forms;
  • Customer-service communications;
  • Email;
  • Telephone or text communications;
  • Delivery coordination;
  • Promotions and marketing sign-ups;
  • Vendor and partner interactions; and
  • Other interactions with CelebrateAndGift.

The policy may apply to information about customers, gift recipients, website visitors and other individuals who interact with our business.

Separate agreements or privacy notices may apply to vendors, delivery partners, contractors or employees where appropriate.

3. What Is Personal Information?

Personal information generally means information about an identifiable individual.

Depending on how you interact with CelebrateAndGift, this may include information such as your:

  • Name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Delivery address;
  • Account information;
  • Order history;
  • Purchase information;
  • Communications with us;
  • IP address;
  • Device or browser information; and
  • Other information that can reasonably identify you.

Not every piece of information we collect will necessarily constitute personal information under applicable law.

INFORMATION WE COLLECT

4. Customer Information

When you place an order or interact with CelebrateAndGift, we may collect:

Identification and contact information

  • First and last name
  • Email address
  • Telephone number
  • Billing address
  • Account information, if you create an account

Order information

We may collect information about:

  • Products purchased
  • Product preferences
  • Occasion
  • Recipient
  • Delivery date
  • Delivery window
  • Personalization choices
  • Gift message
  • Special delivery instructions
  • Order amount
  • Discounts or promotional codes
  • Order status
  • Previous purchases

This information allows us to process and fulfil your order.

5. Gift Recipient Information

Many CelebrateAndGift orders are purchased for another person.

A customer may therefore provide personal information about a gift recipient, including:

  • Recipient’s name;
  • Recipient’s telephone number;
  • Delivery address;
  • Delivery instructions;
  • Preferred delivery date or window;
  • Relationship or occasion information;
  • Gift preferences where applicable; and
  • Personal message intended for the recipient.

We use recipient information primarily for purposes reasonably connected with preparing, coordinating and delivering the gift.

Customer responsibility

When providing another person’s personal information, you should only provide information reasonably necessary for the order and should have an appropriate basis for providing it.

Do not provide unnecessary sensitive personal information about a recipient.

6. Gift Messages and Personalization

Customers may provide:

  • Greeting-card messages;
  • Names;
  • Dates;
  • Photographs, if personalization is offered;
  • Personalized wording;
  • Recipient preferences; or
  • Other customization instructions.

This information may be shared with a vendor or service provider only where reasonably necessary to prepare or fulfil the requested product or service.

Please avoid including sensitive or unnecessary personal information in gift messages or order instructions.

7. Payment Information

Payments may be processed through third-party payment processors such as Stripe or other payment providers made available through our website.

Depending on the payment method, the payment processor may collect information such as:

  • Cardholder name;
  • Payment-card details;
  • Billing information;
  • Transaction information; and
  • Fraud-prevention information.

CelebrateAndGift generally does not need to store your complete payment-card number or card security code when payments are processed by an authorized third-party payment processor.

Payment processors handle payment information according to their own terms, security practices and privacy policies.

8. Delivery Information

To arrange and complete delivery, we may collect, use or disclose:

  • Customer name and contact information;
  • Recipient name;
  • Recipient telephone number;
  • Delivery address;
  • Delivery date;
  • Delivery window;
  • Delivery instructions;
  • Order number;
  • Information necessary to identify the package;
  • Delivery status; and
  • Proof-of-delivery information.

We may use delivery-management technology and independent or contracted delivery personnel to coordinate deliveries.

9. Proof of Delivery

Where reasonably necessary, our delivery process may record proof that an order was delivered.

Proof of delivery may include:

  • Delivery time;
  • Delivery status;
  • Driver confirmation;
  • Location information associated with delivery;
  • Recipient confirmation, where applicable; and
  • A photograph of the delivered package or delivery location where appropriate.

Delivery photographs should focus on establishing delivery and should avoid unnecessarily capturing individuals, vehicle licence plates, neighbouring properties, private interior spaces, identification documents or other unrelated personal information.

Proof-of-delivery information may be used to:

  • Confirm delivery;
  • Resolve customer inquiries;
  • Investigate missing-order claims;
  • Resolve disputes;
  • Prevent fraud; and
  • Maintain delivery records.

10. Customer-Service Communications

When you contact CelebrateAndGift, we may retain information about the communication, including:

  • Name;
  • Email;
  • Telephone number;
  • Order number;
  • Message;
  • Complaint or request;
  • Photographs provided by you;
  • Refund or replacement information; and
  • Our response.

We use this information to provide support and maintain appropriate business records.

11. Damaged Product Photographs

If you report damaged, incorrect or incomplete flowers, gifts or other products, we may ask you to provide photographs.

These photographs are used to:

  • Assess the problem;
  • Verify product condition;
  • Determine an appropriate replacement or refund;
  • Discuss quality issues with the responsible vendor where necessary; and
  • Improve quality control.

Please avoid including people or unrelated personal information in photographs submitted for this purpose.

WEBSITE INFORMATION

12. Information Collected Automatically

When you visit CelebrateAndGift.com, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Referring page or website;
  • Date and time of visits;
  • General interaction with the website; and
  • Other technical or analytics information.

We may use this information for purposes such as website operation, security, analytics, fraud prevention and improving customer experience.

13. Cookies and Similar Technologies

CelebrateAndGift.com may use cookies and similar technologies.

Cookies are small files or technologies used to remember information about your interaction with a website.

We may use cookies that are necessary for functions such as:

  • Shopping cart operation;
  • Checkout;
  • Account login;
  • Security;
  • Remembering user preferences; and
  • Maintaining website functionality.

We may also use analytics or advertising technologies where appropriate.

Where consent is required by applicable law, we will seek the appropriate consent before using non-essential cookies or similar technologies.

Users may also be able to control certain cookies through their browser settings or through any cookie-management tools we make available.

Disabling necessary cookies may affect the operation of certain website features.

14. Analytics

We may use analytics services, such as Google Analytics or similar services, to understand how visitors interact with CelebrateAndGift.com.

Analytics information may help us understand:

  • Number of visitors;
  • Popular pages;
  • Traffic sources;
  • Device types;
  • Website performance;
  • Customer journeys; and
  • General website usage.

We use this information to improve our website, marketing and customer experience.

WHY WE USE PERSONAL INFORMATION

15. Purposes for Collecting and Using Personal Information

We may collect and use personal information for reasonable business purposes including:

Processing orders

To:

  • Create orders;
  • Confirm payment;
  • Prepare products;
  • Coordinate vendors;
  • Fulfil purchases;
  • Send order confirmations; and
  • Maintain order records.

Delivering orders

To:

  • Determine delivery location;
  • Assign deliveries;
  • Provide recipient information to a driver where necessary;
  • Contact a customer or recipient regarding delivery;
  • Track delivery;
  • Confirm delivery; and
  • Resolve delivery problems.

Customer service

To:

  • Respond to questions;
  • Process changes;
  • Handle cancellations;
  • Investigate complaints;
  • Process refunds;
  • Arrange replacements; and
  • Resolve disputes.

Website operation

To:

  • Operate WooCommerce and other website functions;
  • Maintain customer accounts;
  • Maintain shopping carts;
  • Improve website performance;
  • Diagnose technical problems; and
  • Protect website security.

Business administration

To:

  • Maintain transaction records;
  • Perform bookkeeping;
  • Meet tax and accounting obligations;
  • Manage vendors;
  • Prevent abuse;
  • Manage disputes; and
  • Comply with applicable legal obligations.

Fraud and security

To:

  • Verify transactions;
  • Detect suspicious activity;
  • Prevent fraudulent orders;
  • Protect customers;
  • Protect vendors and drivers; and
  • Protect CelebrateAndGift.

CONSENT

16. Consent

Where required, CelebrateAndGift obtains consent for the collection, use or disclosure of personal information.

The appropriate form of consent depends on the circumstances, including:

  • The type of information;
  • Its sensitivity;
  • The reason it is being collected;
  • The reasonable expectations of the individual; and
  • Applicable law.

Certain uses of personal information are necessary to provide an ordered service.

For example, if you request gift delivery, we must use the delivery address and may need to provide appropriate delivery information to the person or company completing the delivery.

17. Withdrawing Consent

Where applicable, you may withdraw consent for certain uses of your personal information, subject to:

  • Legal requirements;
  • Contractual restrictions;
  • Reasonable notice; and
  • Information that is necessary to complete a transaction you have requested.

Withdrawing consent may affect our ability to provide certain products or services.

For example, we cannot provide delivery if we are not permitted to use the delivery address.

MARKETING

18. Promotional Communications

Where permitted and where required consent has been obtained, CelebrateAndGift may send promotional communications regarding:

  • Gift products;
  • Seasonal offers;
  • Valentine’s Day;
  • Mother’s Day;
  • Father’s Day;
  • Rakhi;
  • Diwali;
  • Christmas;
  • Birthdays and anniversaries;
  • Corporate gifting;
  • Discounts;
  • New services; and
  • Other CelebrateAndGift promotions.

Marketing consent is separate from information reasonably required to process an order.

You are not required to agree to promotional marketing simply to purchase a product.

19. Unsubscribing

Marketing emails will provide an unsubscribe mechanism where required.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.

Even if you unsubscribe from marketing communications, we may still send non-promotional communications reasonably necessary for your transactions, such as:

  • Order confirmations;
  • Payment information;
  • Delivery updates;
  • Customer-service responses;
  • Security notifications; and
  • Important information concerning an existing order.

SHARING PERSONAL INFORMATION

20. When We Share Personal Information

CelebrateAndGift does not sell customer or recipient personal information as part of its ordinary business model.

We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, or comply with law.

These parties may include the following.

Vendors and product suppliers

A vendor preparing an order may receive information necessary to fulfil the product, such as:

  • Product ordered;
  • Customization instructions;
  • Gift message where needed;
  • Required preparation time; and
  • Other information necessary for fulfilment.

We aim to avoid providing vendors with customer or recipient information they do not reasonably need.

Delivery personnel

A driver may receive information such as:

  • Recipient name;
  • Delivery address;
  • Recipient telephone number;
  • Delivery instructions;
  • Delivery window; and
  • Information necessary to identify and deliver the order.

Delivery personnel should use this information only for authorized delivery-related purposes.

Payment processors

Payment information may be provided directly to our payment processor to process transactions, refunds and fraud-prevention checks.

Technology and service providers

We may use providers that assist with:

  • Website hosting;
  • Ecommerce;
  • Payments;
  • Delivery management;
  • Email;
  • Customer communications;
  • Website analytics;
  • Security;
  • Backups;
  • Accounting; and
  • Other necessary business functions.

Such providers may process information on our behalf.

21. Shipday and Delivery Technology

CelebrateAndGift may use Shipday or another delivery-management platform to manage:

  • Delivery dispatch;
  • Driver assignments;
  • Delivery addresses;
  • Recipient contact information;
  • Driver navigation;
  • Delivery status;
  • Tracking; and
  • Proof of delivery.

Information entered into a third-party delivery platform may be processed according to that provider’s terms and privacy practices in addition to CelebrateAndGift’s responsibilities regarding information under our control.

We aim to provide delivery platforms and drivers only the information reasonably necessary to complete and document deliveries.

22. Legal Disclosure

We may disclose personal information where permitted or required by applicable law, including where reasonably necessary to:

  • Respond to lawful legal processes;
  • Comply with court orders;
  • Cooperate with lawful government requests;
  • Investigate fraud;
  • Protect rights or safety;
  • Collect amounts legally owed; or
  • Meet other legal obligations.

23. Business Transactions

If CelebrateAndGift undergoes a merger, acquisition, financing, restructuring, sale of business assets or similar business transaction, personal information may be transferred or disclosed where permitted by applicable law and subject to appropriate safeguards and requirements.

DATA STORAGE AND INTERNATIONAL PROCESSING

24. Where Information May Be Processed

CelebrateAndGift operates in Canada, but some technology providers we use may store or process information outside Ontario or outside Canada.

As a result, personal information processed by those providers may be subject to the laws of the jurisdiction where it is processed.

We assess and select service providers with privacy and security considerations in mind appropriate to the nature of the service and information involved.

RETENTION

25. How Long We Keep Personal Information

CelebrateAndGift retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

Retention periods may vary depending on the information.

For example, we may retain certain:

  • Order records;
  • Transaction records;
  • Tax and accounting information;
  • Customer-service records;
  • Refund records;
  • Fraud-prevention records; and
  • Delivery records

for periods reasonably necessary for operational, accounting, tax, dispute-resolution, security or legal purposes.

Information that is no longer required will be securely destroyed, deleted or anonymized where appropriate.

SECURITY

26. Protecting Personal Information

CelebrateAndGift uses reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information.

Measures may include:

  • Password-protected systems;
  • Secure website connections;
  • Restricted administrative access;
  • Role-based or need-to-know access;
  • Website security tools;
  • Software updates;
  • Backups;
  • Secure payment processing;
  • Appropriate vendor and driver privacy requirements; and
  • Procedures for securely deleting information when appropriate.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

27. Driver Privacy Requirements

Drivers delivering CelebrateAndGift orders may receive personal information solely for delivery purposes.

Drivers should not:

  • Save customer or recipient information for personal use;
  • Contact recipients for unrelated purposes;
  • Share delivery addresses or phone numbers;
  • Post customer information on social media;
  • Photograph customers unnecessarily;
  • Use customer information for marketing;
  • Copy order information unnecessarily; or
  • Retain personal information longer than reasonably required for the authorized delivery process.

Driver access to customer information should be limited to what is reasonably necessary to complete assigned deliveries.

28. Vendor Privacy Requirements

Vendors receiving order information from CelebrateAndGift are expected to:

  • Use the information only to fulfil authorized orders;
  • Maintain confidentiality;
  • Restrict access to personnel who require it;
  • Avoid copying information unnecessarily;
  • Not market directly to CelebrateAndGift customers using information obtained through C&G without authorization;
  • Not disclose customer or recipient information to unauthorized parties; and
  • Securely dispose of information when it is no longer required.

These requirements should also be incorporated into CelebrateAndGift’s vendor agreements.

YOUR PRIVACY RIGHTS

29. Access to Personal Information

Subject to applicable law, you may request information about personal information CelebrateAndGift holds about you.

You may also request access to eligible personal information.

We may need to verify your identity before responding.

Certain information may be withheld where permitted or required by law, including where providing it would improperly disclose another person’s personal information.

30. Correcting Personal Information

If you believe personal information we maintain about you is inaccurate or incomplete, you may request a correction.

We will make appropriate corrections where reasonably necessary and required.

Customers should also promptly notify us of incorrect delivery or contact information relating to an active order.

31. Deletion Requests

You may contact us to request deletion of personal information.

We will evaluate the request in accordance with applicable law and our legitimate retention requirements.

We may need to retain certain information where reasonably necessary or legally required, including records relating to:

  • Completed transactions;
  • Taxes and accounting;
  • Fraud prevention;
  • Disputes;
  • Chargebacks;
  • Legal claims; or
  • Other legal obligations.

32. Marketing Preferences

You may withdraw consent to promotional marketing communications at any time.

Withdrawal from marketing does not necessarily require deletion of transaction information that we need to maintain for other legitimate or legal purposes.

PRIVACY BREACHES

33. Privacy and Security Incidents

If CelebrateAndGift becomes aware of unauthorized access, loss, disclosure or other compromise of personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where applicable law requires notification or reporting of a privacy breach, we will take the steps required by that law.

CHILDREN

34. Children’s Privacy

CelebrateAndGift’s ecommerce services are primarily intended for adults capable of making purchases.

We do not knowingly seek to collect unnecessary personal information from children.

A customer purchasing a gift for a child should provide only information reasonably necessary to fulfil and deliver the gift.

Do not provide unnecessary sensitive information about a child through gift messages, personalization fields or delivery instructions.

THIRD-PARTY WEBSITES

35. External Links

CelebrateAndGift.com may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites.

We encourage users to review the privacy policies of websites they visit.

PRIVACY ACCOUNTABILITY

36. Privacy Officer

CelebrateAndGift will designate a person responsible for overseeing its privacy practices.

Privacy questions, access requests, correction requests or complaints may be directed to:

Privacy Officer
CelebrateAndGift.com
8768 Mississauga Road, Brampton,ON – L6Y0C4

Email:contact@celebrateandgift.com
Mailing Address:8768 Mississauga Road, Brampton,ON – L6Y0C4

Please include sufficient information for us to understand and respond to your request.

Do not send passwords or full payment-card numbers by email.

37. Privacy Complaints

If you have a concern about how CelebrateAndGift handles your personal information, please contact our Privacy Officer.

We will review privacy complaints and make reasonable efforts to investigate and respond appropriately.

Where applicable, individuals may also have the right to raise privacy concerns with the appropriate Canadian privacy regulator.

CHANGES TO THIS POLICY

38. Updates to the Privacy Policy

CelebrateAndGift may update this Privacy Policy periodically to reflect:

  • Changes to our business;
  • New products or services;
  • Changes to technology providers;
  • Changes to delivery operations;
  • Changes to privacy practices; or
  • Changes to legal requirements.

The current version will be posted on CelebrateAndGift.com with its effective or “Last Updated” date.

Where a change materially affects how we use or disclose personal information and additional consent is required by applicable law, we will take appropriate steps to obtain that consent.

CONTACT US

39. Privacy Questions

For questions about this Privacy Policy or CelebrateAndGift’s handling of personal information, contact:

CelebrateAndGift.com
Attention: Privacy Officer
8768 Mississauga Road, Brampton,ON – L6Y0C4

Privacy Email: contact@celebrateandgift.com
Customer Support Email: contact@celebrateandgift.com
Telephone: 18009177153
Mailing Address: 8768 Mississauga Road, Brampton,ON – L6Y0C4

40. Privacy Commitment

CelebrateAndGift aims to collect only information reasonably necessary for legitimate business purposes, use it responsibly, provide appropriate transparency, restrict unnecessary access, protect it with appropriate safeguards, and respect the privacy rights provided under applicable Canadian law.

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