Frequently Asked Questions
Everything you need to know about ordering, products, payments and delivery with Celebrate & Gift
How do I place an order?
Browse our gifts, select the product you’d like, choose any available options or add-ons, add it to your cart, and proceed to checkout. Enter the recipient and delivery details, select your available delivery date, and complete your payment.
Do I need to create an account to place an order?
No. You can place an order as a guest. Creating an account is optional and can make it easier to view your orders and manage your details for future purchases.
Can I send a gift directly to someone else?
Yes. Enter the recipient’s name, phone number and delivery address during checkout. Your billing information can remain separate from the recipient’s delivery information.
Can I place an order for a future date?
Yes. Where available, you can select a future delivery date during checkout. We recommend ordering early for holidays and other busy occasions.
Do you offer same-day orders?
Same-day delivery may be available for selected products and delivery areas, depending on product availability, vendor preparation time, delivery capacity and the time the order is placed.
Can I add a personal gift message to my order?
Yes. Eligible products allow you to include a personal gift message. Enter your message in the provided field when selecting the product or during the ordering process.
Can I add extra items to my gift?
Yes, selected products may offer add-ons such as greeting cards, balloons, chocolates or teddy bears. Available add-ons will be displayed when applicable.
How do I know if my order has been successfully placed?
After successful checkout, you’ll see an order confirmation and receive a confirmation email with your order details. If you don't receive it, check your spam/junk folder or contact us.
Are the products exactly as shown in the photos?
We aim to provide products that closely match the photos and descriptions shown on our website. Because many gifts use fresh, seasonal or locally sourced items, minor variations in colour, packaging, flowers or individual components may occur.
Can I personalize my gift?
Yes. Personalization is available on selected products. Available options will be shown on the product page and may include names, messages, photos or other customization choices.
Can I include a personal gift message?
Yes. Where available, you can enter your gift message while selecting the product or during the ordering process. Your message will be included with the gift.
. Can I add items such as balloons, greeting cards, chocolates or teddy bears?
Yes. Selected products may offer optional add-ons such as balloons, cards, chocolates and teddy bears. Available add-ons will be displayed when ordering.
What happens if a product or an item in my gift is unavailable?
If an item becomes unavailable, we may offer a suitable replacement of similar style, quality and value. For significant changes, we may contact you before preparing the order.
Can I order a product that I don't see on the website?
You can contact Celebrate & Gift with your requirements. We may be able to check with our local vendors for suitable options, although special requests are subject to availability and may require additional preparation time.
What payment methods do you accept?
Celebrate & Gift currently accepts major credit cards for online orders. All payments must be successfully processed before an order is confirmed.
Is it safe to enter my credit card information on your website?
Yes. Credit card payments are processed through our secure third-party payment processor. Celebrate & Gift does not directly store your complete credit card details.
When will my credit card be charged?
Your credit card is charged when your payment is successfully processed during checkout. Your order is considered confirmed only after successful payment.
What should I do if my payment is declined?
First, verify that your card number, expiry date, security code and billing information are correct. If the payment continues to be declined, please contact your card issuer or try another credit card.
Will I receive confirmation after making a payment?
Yes. After your payment and order are successfully processed, you should receive an order confirmation using the contact information provided during checkout. Keep your order number for tracking or customer-service inquiries.
How are refunds returned if my order qualifies for one?
Approved refunds are returned to the original credit card/payment method used for the purchase. After a refund is processed, the time it takes to appear on your account depends on your card issuer or financial institution.
Where does Celebrate & Gift deliver?
Celebrate & Gift provides local delivery within our supported service areas in the Greater Toronto Area (GTA). Delivery availability depends on the recipient's location and the location of the vendor preparing the order.
. How does Celebrate & Gift delivery work?
Once your order is prepared and ready, a Celebrate & Gift delivery driver picks it up from the vendor's location and delivers it directly to the recipient at the delivery address provided with the order.
How much does delivery cost?
Delivery charges depend on factors such as the delivery location and distance. The applicable delivery fee will be displayed during checkout before you complete your order.
Do you offer same-day delivery?
Same-day delivery may be available for selected products and delivery areas, depending on product availability, vendor preparation time and driver availability. Same-day delivery is not guaranteed unless it is specifically confirmed for your order.
Can I choose a delivery date and time?
You can select from the available delivery options offered during checkout. We make every reasonable effort to deliver within the selected delivery window; however, an exact arrival time cannot always be guaranteed due to traffic, weather, vendor preparation or other circumstances outside our control.
How can I track my delivery?
Once your order is assigned for delivery, you will receive a tracking link by text message (SMS) to follow your delivery in real time. You can also visit our Track Order page and enter your order number and the email address used when placing the order to check the latest delivery status.
What happens if the recipient is not available when the driver arrives?
The driver may attempt to contact the recipient using the information provided with the order. Depending on the product, location and delivery circumstances, the order may be left in a reasonably safe location, handed to an appropriate person where permitted, or returned/re-delivery may be required. Additional delivery charges may apply when another delivery attempt is necessary.
What happens if I provide an incorrect or incomplete delivery address?
Customers are responsible for providing an accurate and complete recipient address and contact information. An incorrect address may cause delays, failed delivery or additional delivery charges. Contact Celebrate & Gift as soon as possible if you notice an error.
What happens if my delivery is delayed?
Although we work to meet the selected delivery window, delays can occasionally occur because of traffic, severe weather, vendor preparation, road conditions or other unexpected circumstances. We will make reasonable efforts to complete the delivery as soon as possible and provide updates when available.
What should I do if my order is damaged, missing, or delivered incorrectly?
Contact Celebrate & Gift as soon as possible and provide your order number, details of the issue and photos where applicable. We will review the delivery and work with the vendor and delivery driver to determine an appropriate resolution under our refund/replacement policy.
Cancellations, Refunds & Replacements
For C&G, these should be written carefully because flowers, cakes, food, personalized gifts and same-day orders can be perishable, customized, or time-sensitive.
Can I cancel my order and receive a refund?
Cancellation may be possible if your order has not yet entered preparation or been dispatched for delivery. Contact Celebrate & Gift as soon as possible. Once a vendor has started preparing the order, cancellation or a full refund may no longer be available.
Are personalized or custom-made products refundable?
Personalized and custom-made products are generally non-refundable once preparation or customization has started, unless the product arrives damaged, defective, or does not reasonably match the confirmed order.
Can I return flowers, cakes, food, or other perishable products?
Due to their perishable and time-sensitive nature, flowers, cakes, sweets, food products and similar items generally cannot be returned simply because of a change of mind. If there is a quality, damage, or order-accuracy issue, contact us promptly so we can review it.
What should I do if my order arrives damaged or defective?
Contact Celebrate & Gift as soon as possible with your order number, a description of the issue, and clear photographs of the product and packaging where applicable. We will review the issue and determine whether a replacement, partial refund, full refund, or another appropriate resolution applies.
What happens if I receive the wrong product?
If the delivered product is materially different from what you ordered, contact us promptly. After reviewing the order and supporting information, we will work to provide an appropriate replacement, refund, or other resolution.
What if an item in my order is unavailable?
If an ordered item becomes unavailable, we may contact you regarding an appropriate substitution or alternative. Where a suitable replacement cannot be arranged, the affected item may be cancelled and, where applicable, refunded to the original payment method.
Can I get a refund if the recipient refuses the delivery or is unavailable?
A refund is not automatically provided when delivery cannot be completed because the recipient is unavailable, refuses the order, or incorrect/incomplete delivery information was provided. We will review the circumstances, and additional re-delivery charges may apply.
Can I get a refund if my delivery is late?
A delivery delay does not automatically qualify an order for a refund. Traffic, weather, vendor preparation and other circumstances can affect delivery times. If a significant delay materially affects your order, contact us and we will review the circumstances.
How long does it take to receive an approved refund?
Once Celebrate & Gift processes an approved refund, it may take several business days to appear on your account. The exact processing time depends on your credit card issuer or financial institution.
Does Celebrate & Gift offer corporate gifting services?
Yes. Celebrate & Gift provides corporate gifting solutions for businesses, organizations and professional teams. We can help with gifts for clients, employees, partners, special events and business occasions.
What types of corporate gifts can I order?
Our selection may include gift baskets and hampers, flowers, chocolates and sweets, personalized gifts and other celebration products. Available options depend on your budget, quantity, occasion and delivery requirements.
Do you offer bulk or large-quantity corporate orders?
Yes. We accept bulk corporate orders. For larger quantities, we recommend contacting us in advance so we can confirm product availability, vendor capacity, pricing and delivery arrangements.
Can corporate gifts be customized or branded?
Customization may be available for selected products, including personalized messages, recipient names and certain branding options. Availability depends on the product, quantity and preparation time required.
Can you deliver corporate gifts to multiple addresses?
Yes. We can coordinate deliveries to multiple recipient addresses within our supported delivery areas. For larger campaigns, our team can help organize recipient and delivery information.
How far in advance should I place a corporate order?
We recommend contacting us as early as possible, particularly for large orders, customized gifts and busy seasonal periods. Additional preparation time may be required for high-volume or personalized orders.
Do you offer corporate gifts for holidays and special occasions?
Yes. Corporate gifting can be arranged for occasions such as Christmas, Diwali, employee appreciation, client thank-you gifts, milestones, congratulations and other business events, subject to product and delivery availability.
Can we include a personalized message with each corporate gift?
Yes. Gift messages can be included with eligible orders. For larger campaigns, different messages or recipient-specific information may also be accommodated when arranged in advance.
Still need help?
Can't find the answer you're looking for? Contact Celebrate & Gift (C&G) and we'll be happy to help.