Terms And Conditions

Celebrate & Gift
Effective date: September 16, 2026
Last updated: September 16, 2026

These Terms and Conditions govern your access to CelebrateAndGift.com and your purchase of products and delivery services through the website.

By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions and any policies linked during checkout, including our:

Refund, Cancellation & Replacement Policy
Delivery Policy
Privacy Policy

If you do not agree with these terms, do not use the website or place an order.

1. About Celebrate & Gift

Celebrate & Gift, also referred to as “C&G,” “we,” “us” or “our,” operates an online gifting and celebration-products platform serving customers primarily within the Greater Toronto Area in Ontario.

Products may be prepared, supplied, arranged or packaged by approved independent local vendors.

C&G manages the customer-facing transaction, which may include:

Website and product presentation
Product pricing
Online ordering
Payment collection
Customer communication
Vendor coordination
Customer service
Delivery coordination
Refunds, replacements and complaint resolution

Customers who order through C&G should contact C&G regarding their orders rather than contacting the vendor or delivery driver unless C&G specifically instructs them to do so.

2. Eligibility

You must have the legal capacity to enter into a binding agreement to place an order.

If you place an order on behalf of another person, company or organization, you confirm that you have authority to act on its behalf.

You must not use the website or place an order for an unlawful, fraudulent or unauthorized purpose.

3. Customer and Recipient Information

You must provide accurate, complete and current information when placing an order.

This includes:

Purchaser’s name
Purchaser’s telephone number
Purchaser’s email address
Recipient’s name
Recipient’s telephone number
Complete delivery address
Unit or apartment number
Buzzer or access information
Delivery date or window
Product selection
Personalization details
Gift message
Allergy or dietary instructions accepted by C&G
Other delivery instructions

You are responsible for reviewing this information before submitting the order.

Incorrect, incomplete or outdated information may result in:

Preparation errors
Delivery delays
Failed delivery
Additional delivery charges
Replacement costs
Cancellation
Loss of eligibility for a refund where the problem was caused by the incorrect information

4. Products and Availability

All products are subject to availability.

Products may contain fresh, seasonal, handmade, personalized, perishable or vendor-supplied components.

Product availability may depend on:

Vendor inventory
Product preparation time
Seasonal availability
Order quantity
Delivery date
Delivery location
Vendor operating hours
Peak-season capacity

Submitting an order does not guarantee that every selected product is available.

If a product becomes unavailable, C&G may:

Contact the customer for instructions.
Offer an appropriate substitution.
Remove the unavailable product.
Delay fulfillment with the customer’s agreement.
Cancel the affected product or order and issue the applicable refund.

5. Product Descriptions and Images

C&G attempts to present products accurately.

Product photographs are provided for identification, illustration and presentation purposes.

Flowers, arrangements, fruit, baked goods, handmade products, gift baskets, containers, wrapping, ribbons and decorative materials may reasonably vary in:

Colour
Shape
Size
Arrangement
Placement
Packaging
Presentation

Lighting, photography and screen settings may also affect how colours appear.

Minor variations that do not materially reduce the product’s quality, stated contents, intended use or overall value are not normally considered defects.

Staging materials and decorative items appearing in photographs are not included unless the product description states that they are included.

6. Product Substitutions

Local and seasonal product availability may change after an order is placed.

C&G may make a minor substitution using an item of comparable or greater quality and value while attempting to preserve the product’s overall:

Style
Theme
Purpose
Quality
Value

C&G will seek customer approval before making a material substitution that changes an essential feature, such as:

Principal product type
Major brand
Flavour
Product size
Theme
Personalization
Important product component

We will not knowingly make a substitution that conflicts with an allergy or dietary instruction expressly accepted by C&G.

If a material substitution is necessary and the customer cannot be reached, C&G may delay or cancel the affected product and issue an appropriate refund.

7. Prices and Currency

Unless otherwise stated, all prices are displayed in Canadian dollars.

The following may be added to the displayed product price and will be disclosed during the ordering process where applicable:

Delivery charges
Customization charges
Service charges
Same-day or priority-delivery charges
Applicable taxes
Other clearly disclosed charges

C&G may change prices at any time before an order is placed.

A price change will not normally affect an order already accepted and paid for.

If an obvious pricing or listing error occurs, C&G may contact the customer to:

Confirm the correct price;
Modify the order with the customer’s agreement; or
Cancel the affected product or order and refund the amount paid.

8. Taxes

Applicable federal and provincial taxes will be calculated and displayed during checkout where required.

The tax treatment of products, delivery charges and other fees may differ according to applicable tax rules.

The customer is responsible for reviewing the final order total before completing payment.

9. Order Submission and Acceptance

Submitting an order through the website is an offer to purchase the selected products and services.

An automated order confirmation acknowledges receipt of the order. It does not necessarily mean the order has been accepted for fulfillment.

Before accepting or fulfilling an order, C&G may verify:

Payment authorization
Product availability
Vendor availability
Preparation time
Delivery location
Delivery feasibility
Customer information
Recipient information
Personalization details
Fraud or security concerns

C&G may decline or cancel an order where reasonably necessary.

Reasons may include:

Product unavailability
Vendor inability to fulfill the order
Unsupported delivery address
Insufficient preparation time
Payment failure
Suspected fraud or unauthorized payment
Obvious pricing or listing error
Safety or allergy concern
Violation of these Terms
Unlawful or inappropriate gift-message content

If C&G cancels a paid order, the refundable amount will normally be returned to the original payment method.

10. Payment Authorization

Payment is generally required when an order is placed.

By providing payment information, you confirm that:

The information is accurate.
You are authorized to use the selected payment method.
C&G and its payment processor may charge the total displayed at checkout.
The payment processor may perform fraud-prevention and authorization checks.

Payment-card information may be collected and processed by third-party payment processors. C&G does not necessarily receive or store complete payment-card details.

An order may be delayed, declined or cancelled if payment cannot be authorized or appears fraudulent.

11. Order Confirmation and Electronic Records

After an order is placed, C&G will normally send an electronic confirmation to the email address provided by the customer.

The confirmation may include:

Order number
Product information
Quantity
Personalization details
Purchaser information
Recipient information
Delivery address
Delivery date or window
Charges and taxes
Final total
Links to applicable policies

The customer is responsible for reviewing the confirmation and promptly reporting errors.

You consent to receiving order confirmations, receipts, delivery updates, tracking information, service notices and other transaction-related communications electronically.

Marketing communications are subject to separate consent requirements and our Privacy Policy.

12. Customized and Personalized Products

Certain products may be customized or personalized.

The customer is responsible for reviewing:

Names
Initials
Messages
Dates
Photographs
Colours
Product selections
Spellings
Other customization instructions

C&G and its vendors may rely on the information submitted with the order.

Once sourcing, preparation or personalization begins, changes or cancellations may not be possible.

C&G is not responsible for an error reproduced exactly from information submitted or approved by the customer.

This does not limit responsibility for an error introduced by C&G or its vendor.

13. Gift Messages and Submitted Content

Customers may submit gift messages, personalization text, photographs or other content connected with an order.

You must have the right to submit and use that content.

You must not submit content that is:

Unlawful
Threatening
Harassing
Discriminatory
Defamatory
Obscene
Fraudulent
Infringing
Invasive of another person’s privacy
Otherwise reasonably inappropriate

C&G may refuse, remove or cancel content or an order that violates these requirements.

You remain responsible for the content you submit.

You grant C&G and the relevant vendor a limited permission to use submitted content only as reasonably necessary to prepare, personalize and fulfill the order.

14. Delivery Service Areas

C&G provides or coordinates delivery within designated service areas.

Available locations, fees, dates and delivery windows may depend on:

Delivery address
Vendor location
Product type
Preparation time
Driver availability
Delivery distance
Weather
Traffic
Holidays
Peak-season capacity
Other operational conditions

Displaying a delivery option does not guarantee that delivery is available until the order and delivery details have been reviewed and accepted.

C&G may decline or cancel delivery to an unsupported or unsafe location.

15. Delivery Dates and Windows

Delivery dates and delivery windows are estimates unless C&G expressly confirms a guaranteed service in writing.

C&G will make reasonable efforts to deliver within the selected or communicated window.

The customer should not rely on an exact delivery time unless it has been expressly guaranteed.

Where possible, C&G may provide delivery-status updates or a tracking link by text message or email.

Tracking information and estimated arrival times may change because of traffic, weather, route adjustments, vendor delays and other operational conditions.

16. Same-Day and Priority Delivery

Same-day or priority delivery may be available for selected:

Products
Vendors
Locations
Order times
Delivery dates

Displaying a same-day option does not guarantee availability until C&G confirms that the product can be prepared and delivered.

Same-day availability may change based on:

Order cutoff times
Order volume
Product preparation time
Vendor capacity
Driver availability
Delivery distance
Weather
Traffic
Peak periods

C&G may contact the customer to offer another delivery date or cancel and refund an order that cannot reasonably be delivered as requested.

17. Recipient Contact and Delivery Authorization

The customer authorizes C&G and its delivery partners to contact the purchaser or recipient where reasonably necessary to:

Confirm the address
Obtain building access
Coordinate delivery
Locate the recipient
Provide a delivery update
Resolve a delivery problem

The customer is responsible for ensuring that they have permission to provide the recipient’s contact and delivery information.

Recipient information must not be provided for an unlawful, deceptive, harassing or harmful purpose.

18. Recipient Availability and Failed Delivery

The purchaser is responsible for ensuring that the recipient is willing and able to receive the order.

Delivery may fail when:

The address is incorrect or incomplete.
A unit number is missing.
Buzzer or access information is missing.
The recipient’s telephone number is incorrect.
The recipient cannot be contacted.
The recipient is unavailable.
The recipient refuses delivery.
Building or security restrictions prevent access.
No safe or authorized drop-off location is available.

C&G or the driver may attempt to contact the recipient and purchaser.

Where appropriate, C&G may arrange:

Redelivery
Return to the vendor
Customer pickup
Temporary holding
Safe disposal of a perishable product

Additional waiting, return, replacement or redelivery charges may apply when the failed delivery was caused by information or circumstances attributable to the customer or recipient.

Perishable, personalized or made-to-order products may not be refundable following such a failed delivery.

19. Safe Drop and Proof of Delivery

Where reasonably safe and authorized, an order may be left:

At the delivery address
At the door
With a concierge
With building security
With another authorized person
In another location specified by the customer or recipient

Certain products may not be suitable for unattended delivery, including:

Perishable food
Flowers in extreme weather
Temperature-sensitive products
High-value products
Products requiring direct receipt

C&G and its delivery partners may record proof of attempted or completed delivery, including:

Delivery time
GPS location
Delivery photograph
Recipient name
Driver notes
Telephone-call attempts
Safe-drop location

Delivery photographs should focus on the delivered product and location and should avoid unnecessary personal information.

20. Delivery Delays

Delivery may be affected by:

Traffic
Severe weather
Road closures
Accidents
Vehicle problems
Vendor delays
Building-access issues
Emergencies
Events outside C&G’s reasonable control

C&G will make reasonable efforts to communicate material delays and complete delivery as soon as reasonably possible.

A delay does not automatically entitle the customer to a full refund.

The available remedy will depend on:

Length of the delay
Cause of the delay
Product condition
Whether the order remains useful for its stated occasion
Whether a guaranteed service was purchased
Applicable legal rights

21. Changes and Cancellations

Contact C&G immediately if you need to change or cancel an order.

Call: 1-800-917-7153
Email: contact@celebrateandgift.com

A change or cancellation is not approved until C&G confirms it.

Changes or cancellations may not be available once:

The vendor has accepted the order.
Product sourcing has started.
Preparation has begun.
Flowers or perishable products have been purchased or prepared.
Personalization has begun.
A driver has been assigned.
The order has been dispatched.
Another non-recoverable cost has been incurred.

Cancellation and refund decisions will be governed by the Refund, Cancellation & Replacement Policy and applicable law.

22. Refunds, Replacements and Damaged Products

Fresh flowers, food, personalized gifts, custom products and other perishable or made-to-order products may not be suitable for ordinary returns.

Contact C&G promptly if an order arrives:

Materially damaged
Materially incorrect
Defective
Incomplete
In an unacceptable condition

The customer may be asked to provide:

Order number
Description of the problem
Photographs of the product
Photographs of the packaging
Other information reasonably needed to assess the issue

Depending on the circumstances, C&G may provide:

Correction
Replacement
Redelivery
Partial refund
Full refund
Another appropriate resolution

Refunds, cancellations, returns and replacement decisions are governed by the Refund, Cancellation & Replacement Policy and applicable law.

23. Flowers and Perishable Products

Flowers, fruit, cakes, food, sweets and certain gift products are perishable.

Product condition and lifespan may be affected by:

Temperature
Weather
Transportation
Handling
Storage
Recipient availability
Care after delivery

Customers and recipients should follow any care, refrigeration, storage or consumption instructions provided with the product.

C&G is not responsible for deterioration caused by improper handling, storage or care after successful delivery.

This does not limit responsibility for a product that was already materially damaged, spoiled, unsafe or defective when delivered.

24. Food, Allergies and Dietary Requirements

Products may contain or come into contact with:

Peanuts
Tree nuts
Milk
Eggs
Wheat
Gluten
Soy
Sesame
Sulphites
Other allergens

Products may be manufactured, packaged or prepared in facilities that handle common allergens.

Customers must review available ingredient and allergen information and communicate a serious allergy before ordering.

Unless expressly confirmed in writing for the particular order, customers must not assume that a product is:

Allergen-free
Free from cross-contact
Suitable for a particular medical condition
Prepared in a dedicated allergen-free facility

Do not consume a product that appears tampered with, spoiled, unsafe, incorrectly labelled or inconsistent with an accepted allergy instruction.

25. Third-Party Vendors

Some products are prepared or supplied by independent local vendors.

Vendor involvement may affect:

Availability
Preparation time
Product characteristics
Packaging
Pickup readiness
Substitution options

C&G remains the customer’s primary contact for orders placed through CelebrateAndGift.com.

Customers should not be required to pursue a vendor or driver to resolve a C&G order complaint.

C&G may communicate with a vendor or delivery partner as necessary to investigate and resolve the issue.

26. Promotions and Discount Codes

Promotions, coupons, discount codes, free-delivery offers and other special offers may have:

Expiration dates
Geographic restrictions
Minimum-purchase requirements
Product exclusions
Vendor exclusions
Delivery exclusions
Usage limits
Separate promotional terms

Unless expressly stated otherwise:

Promotions cannot be exchanged for cash.
Offers cannot be combined.
One promotional code may be permitted per order.
Promotional value may be allocated proportionally across eligible products.
Promotions may be modified or withdrawn before an order is completed.

Any modification remains subject to applicable law and will not normally affect an already accepted and paid order.

27. Corporate and Bulk Orders

Corporate, event and bulk orders may require:

Written quotation
Deposit
Minimum quantity
Advance notice
Product approval
Delivery schedule
Separate payment terms
Separate cancellation terms

Where separate written terms are provided for a corporate or bulk order, those terms will apply to that order. These general Terms will continue to apply where they do not conflict with the separate written agreement.

28. Customer Accounts

If customer accounts are available, you are responsible for:

Keeping your login information confidential
Using a secure password
Restricting unauthorized access to your device
Reviewing activity under your account
Notifying C&G of suspected unauthorized use

C&G may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, investigate misuse or secure the website.

29. Product Reviews and Feedback

If C&G allows reviews, photographs, testimonials or feedback, submitted content must reflect the customer’s genuine experience.

Reviews must not contain:

False or misleading statements
Confidential information
Personal information about another person
Discriminatory or abusive language
Unlawful content
Spam
Undisclosed commercial promotion
Content unrelated to the product or service

C&G may moderate or remove content that violates these requirements.

C&G will not remove a genuine negative review merely because it is critical.

By submitting a review or feedback, you grant C&G a non-exclusive permission to display, reproduce and format it for operating and promoting the business, subject to our Privacy Policy and applicable law.

30. Acceptable Website Use

You must not:

Use the website for an unlawful or fraudulent purpose.
Attempt unauthorized access to the website or another user’s account.
Interfere with website operation or security.
Introduce malware, harmful code or automated attacks.
Scrape, copy or extract protected content without authorization.
Submit false orders.
Test stolen or unauthorized payment information.
Impersonate another person or business.
Use the website to harass or harm another person.
Circumvent purchase, delivery or promotional restrictions.

C&G may restrict access, cancel orders or take other reasonable action in response to prohibited conduct.

31. Intellectual Property

Unless otherwise stated, the following materials are owned by or licensed to C&G:

Celebrate & Gift name and branding
Website design
Logos
Original photographs
Graphics
Product descriptions
Written content
Promotional materials
Other original website materials

These materials may not be copied, reproduced, distributed, modified, published or commercially exploited without authorization, except as permitted by law.

Third-party names, logos, product images and trademarks remain the property of their respective owners.

32. Privacy

C&G collects and uses personal information to:

Process orders
Communicate with purchasers and recipients
Coordinate vendors
Coordinate deliveries
Process payments
Prevent fraud
Provide customer service
Operate and improve the website
Comply with legal obligations

Personal information may be shared with vendors, delivery personnel, payment processors and technology providers where reasonably necessary to fulfill an order or operate the service.

Our collection, use, disclosure, retention and protection of personal information are explained in our Privacy Policy.

33. Third-Party Services

C&G may use third-party services for:

Payment processing
Delivery management
Delivery tracking
Website hosting
Email
Text messaging
Analytics
Security
Customer support
Marketing tools

Third-party services may be governed by their own terms and privacy policies.

C&G is not responsible for a third party’s independent website or service beyond the extent required by applicable law.

34. External Links

The website may contain links to third-party websites.

External links are provided for convenience and do not necessarily mean that C&G endorses the third party or its content.

C&G does not control third-party websites and is not responsible for their availability, security, accuracy or privacy practices.

Customers should review the third party’s terms and privacy policy before using an external website or service.

35. Website Availability and Accuracy

C&G aims to keep CelebrateAndGift.com available, secure and accurate.

We do not guarantee that the website will always be:

Uninterrupted
Error-free
Free from technical problems
Available during maintenance
Compatible with every device or browser

C&G may maintain, update, modify, suspend or discontinue part of the website where reasonably necessary.

If a website error materially affects an order, C&G will review the issue and provide any remedy required under the applicable order terms and law.

36. No Unlawful Exclusion of Consumer Rights

Nothing in these Terms excludes, restricts or replaces a right or remedy that cannot legally be waived under applicable consumer-protection law.

Ontario law may provide consumers with cancellation or refund rights for certain internet agreements, including circumstances involving:

Missing required disclosures
Failure to provide a copy of the agreement
Certain delivery failures
Unfair practices
Other statutory requirements

Where a mandatory legal right conflicts with these Terms, the mandatory legal right will prevail.

37. Limitation of Liability

To the maximum extent permitted by applicable law, C&G will not be responsible for indirect, incidental, special or consequential losses arising from the website, products, delivery services or inability to use the website where such liability may lawfully be excluded.

Where liability cannot legally be excluded, C&G’s responsibility will be determined under applicable law.

Nothing in these Terms excludes or limits liability for:

Fraud
Wilful misconduct
Liability that cannot legally be excluded
Mandatory consumer rights

The customer is responsible for taking reasonable steps to reduce avoidable loss after becoming aware of a problem.

38. Events Beyond Reasonable Control

C&G will not be responsible for a failure or delay caused by circumstances beyond its reasonable control, including:

Severe weather
Natural disasters
Major transportation disruption
Road closures
Government restrictions
Widespread technology or communication outages
Labour disruption
Public emergencies
Other events that could not reasonably be prevented

C&G will make reasonable efforts to:

Minimize the effect on affected orders;
Communicate material delays;
Offer a reasonable alternative where available; and
Provide any remedy required by applicable law.

39. Indemnity for Misuse

To the extent permitted by law, you agree to be responsible for reasonable losses, claims and costs directly resulting from your unlawful use of the website, fraudulent order, infringement of another person’s rights or material violation of these Terms.

This section does not make a consumer responsible for losses caused by C&G, its vendors, delivery partners or service providers.

40. No Waiver

If C&G does not immediately enforce a provision of these Terms, that does not mean C&G has waived the provision or the right to enforce it later.

Any waiver must be clear and applies only to the specific matter for which it was given.

41. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply where legally permitted.

42. Changes to These Terms

C&G may update these Terms prospectively.

The current version will be posted on CelebrateAndGift.com with the applicable effective or “Last updated” date.

The version presented or linked to the customer when an order is placed will generally apply to that order, subject to mandatory legal requirements.

A later change will not normally alter an already accepted order unless:

The customer agrees;
The change benefits the customer;
The change is required by law; or
The original terms expressly and lawfully allow the change.

43. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Nothing in these Terms prevents a consumer from relying on a jurisdiction, right or remedy available under applicable consumer-protection legislation.

44. Contact Us

Questions, complaints, correction requests and cancellation requests should be directed to:

Celebrate & Gift
Address: 8768 Mississauga Road, Brampton, ON
Call: 1-800-917-7153
Email: contact@celebrateandgift.com

When contacting C&G about an order, include:

Order number
Purchaser’s name
Purchaser’s contact information
A concise description of the request or problem

45. Acceptance of Terms

By placing an order through CelebrateAndGift.com, you acknowledge that:

You had an opportunity to review these Terms before completing the purchase.
You had an opportunity to correct order information before payment.
You agree to the applicable product, delivery, cancellation, refund and privacy terms.
You authorize the payment shown during checkout.
You understand that perishable, personalized and made-to-order products may have restricted cancellation and return options.

Your acceptance remains subject to all mandatory rights and protections provided by applicable law.